Vice President, Operations
Jack Spradley serves as Vice President of Operations, maintaining quality and throughput related to consult management and clinician assignments at SOC Telemed. Jack also drives service excellence through clinical, customer readiness, and agent training. Additionally, Jack supports development around existing and future products and services, from inception to scale.
Prior to joining SOC Telemed, Jack served as the Vice President of Appeals Management of Optum/Executive Health Resources, working with more than 1,600 clients. During his time at Optum, his strategic efforts in process and efficiency led to significant increases in productivity, performance, and revenue.
Jack holds a bachelor’s in business administration and management from Thomas Edison State University.